visitor (“Visitor”) to our website, which is accessible at the domains pdc.au.com, stoneglass.com.au and stoneglassinc.com (“Website”);
a patient (“Patient”) of a dentist, dental clinic, healthcare professional or health service provider (“Dentist”); or
a student or researcher (“Student”) at a university or research institute (“University”).
By accessing the Website and/or by providing personal information to Stoneglass, whether online or offline, you agree that you are 16 years of age or older and consent to:
the Website Terms and Conditions which define your rights, responsibilities and obligations with respect to your use of the Website.
Collection and use of your personal information
If you are a Patient and indicate your consent to your Dentist, we may be provided your personal information by (i.e. collect it from) your Dentist. This happens where your Dentist wants to use our services as part of providing dental and/or healthcare services to you. For example, if you require a denture or implant, your Dentist will share your name and a model of your mouth with us so we can design and manufacture such denture or implant. If you believe your information has been provided to us in error or is inaccurate, please contact us using the details in Our contact information below and we will delete or, if appropriate, correct the personal information we hold about you. Specifically, we collect your name and computer data containing three-dimensional models of your, teeth, jaws, mouth and the surrounding tissue, which is health information and therefore sensitive information. We use this information to perform the functions of our business, including the analysis of your dental needs and manufacturer of the relevant dentures, implants or other dental prosthesis. Without this information we and your Dentist may not be able to provide services to you.
If you are a Student wishing to use our products/software and indicate your consent to your University we will be provided your name and email address by (i.e. collect them from) your University. This happens where your University uses our software as a teaching/learning tool for your course of study or field of academic research. If you believe your information has been provided to us in error or is inaccurate, please contact us using the details in Our contact information below and we will delete or, if appropriate, correct the personal information we hold about you. We use this information to give you access to our products/software. We also use this information to generate statistical (i.e. de-identified) information for the benefit of the University about how the Students of that University use our products/software (e.g. the kinds of models that Students design using the software). Without your personal information noted above we will be unable to provide you with access to our products/software.
For Dentists and Universities
Sharing of your personal information
In order to perform our business functions we may disclose your personal information to our related entities and/or third parties. The types of third parties we may disclose your personal information to include:
your Dentist if you are a Patient;
your University if you are a Student;
our professional advisers, including our accountants, auditors and lawyers; and
otherwise as permitted or required by law.
We will only transfer your personal information to third party entities located in Australia and the United States.
Security of your personal information
Security of your personal information
We take reasonable steps to keep the personal information we hold about you accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information provided to us by you and third parties. Please:
let us know if there are any errors in your personal information; and
keep us up to date with changes to personal information, such as your name or address, by contacting us at the address noted in Our contact information below.
You have the right to request access to your personal information at any time by contacting us, including for the purpose of asking us to correct or update that information. There is no charge for making such a request but we may charge a reasonable fee for responding to a request. We will respond to your request within 30 days of receiving it. If we cannot or will not fulfil your request for any reason, we will write back to you and explain why.
Complaints and disputes
Our Privacy Officer will investigate the issue and determine the steps to be taken to resolve the complaint. We will notify you in writing if we require any additional information and also of the outcome of our investigation.
If you are not happy with the outcome of our investigation you may complain to the Office of the Australian Information Commissioner (“OAIC”) whose contact details can be obtained from the OAIC website noted below in the Further information section.
Our contact information
The Privacy Officer
Unit 26, 11-21 Underwood Road
Homebush NSW 2140
For further information about the Privacy Act or to make a complaint to the Privacy Commissioner, please see the website of the OAIC at www.oaic.gov.au.
Third party websites
If you click away from the Website, through a link provided on the Website or otherwise to visit the site of any third party, you may be asked for your credit card or other personal information in order to purchase or use products and services offered by the relevant third party. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent companies. You should therefore review their privacy policies carefully if you have concerns about how your personal information may be used by them.